Bell Bang Enterprise ("we", "us", or "our") provides this refund policy for our Astro Shanthi app and related services.
Credits are deducted per minute for voice consultations with verified astrologers as specified on our platform. Credits can only be recharged and used for consultation services.
Once credits are purchased, they cannot be refunded under any circumstances. Mistakes made during the payment process are non-refundable. However, users can utilize their credits for astrological services and, upon using all credits, can choose to close their account.
In case of technical errors resulting in multiple charges or other payment gateway issues, users should contact our email support team at hello@astroshanthi.com. Valid claims will be reviewed, and refunds will be processed within 7 working days.
For any technical errors or issues with transactions, users should email our support team at hello@astroshanthi.com. Each claim will be assessed individually.
Refunds will not be issued for any reason other than technical errors acknowledged by our support team.
Users are encouraged to use all their credits for voice consultation services with our verified astrologers. Once all credits are utilized, users may close their account if they wish to do so.
For any queries or support related to refunds, please contact us at hello@astroshanthi.com